Trust, clarity and compliance

Policies & Terms

This page brings together the essential policies for BlackLava in a clearer, shorter and more professional format: service terms, privacy, cookies, website use and accessibility.

Service Policy

1. Scope of services

BlackLava provides translation, revision, proofreading and related language-support services. The exact scope of each assignment is defined in the quote or written project confirmation.

2. Quotes and project acceptance

Quotes normally specify language pair, service type, delivery schedule and price. A project is considered accepted once the client confirms the quote in writing.

3. Delivery and revisions

Delivery times are agreed before work begins. Clients should review delivered files promptly and notify BlackLava of any justified concerns within a reasonable period so they can be assessed and, where appropriate, corrected.

4. Quality and terminology

Every project is handled with care for accuracy, consistency, style and subject-matter relevance. Where available, client glossaries, reference files and instructions are incorporated into the workflow.

5. Confidentiality

Client documents and project information are treated as confidential. Materials are only shared when necessary for delivery of the requested service and under appropriate confidentiality safeguards.

6. Payment and cancellations

Payment terms are agreed in advance. For cancelled projects, BlackLava may charge for work already completed up to the cancellation date.

7. Limitation of liability

BlackLava aims to provide accurate, professional work, but liability is limited to the value of the service provided, except where mandatory law states otherwise.

Privacy Policy

What data may be collected

BlackLava may collect contact details, project-related information, billing information and technical website data needed to answer enquiries, manage projects and operate the site.

Why the data is used

Personal data may be processed to respond to requests, prepare quotes, deliver services, issue invoices, maintain business records and improve website performance.

Legal bases

Depending on the case, processing may be based on pre-contractual steps requested by the user, contract performance, legal obligations, legitimate interests, or consent where consent is required.

Retention and sharing

Data is kept only for as long as necessary for the relevant purpose and to comply with legal or accounting obligations. It may be shared with carefully selected service providers when required for hosting, invoicing or technical operations.

User rights

Users may request access, rectification, erasure, restriction, objection or data portability where applicable. Privacy requests can be sent to info@blacklava.es.

Terms of Use

Website content

Unless otherwise stated, the content of this website is provided for general information about BlackLava and its services. Texts, branding and visual elements should not be copied or reused without permission.

No binding offer

Website information does not by itself create a binding commercial offer. Final project terms are confirmed separately in writing.

External links

Where the site links to third-party content, BlackLava is not responsible for the content, availability or policies of those external websites.

Accessibility Statement

Commitment

BlackLava aims to provide a website that is clear, readable and usable for as many visitors as possible, including people who rely on keyboard navigation, zoom and assistive technologies.

Ongoing improvements

The website is reviewed periodically to improve contrast, structure, alternative text and overall usability.

Feedback

If you encounter an accessibility barrier or would like to suggest an improvement, please write to info@blacklava.es.